About UsAbout Us

1. Who We Are

Capilux Medical is an international medical supply and healthcare products company serving both individual and professional customers.

Our business focuses on the supply of medical products, medical devices, hair transplantation supplies, beauty and cosmetic products, and related professional healthcare solutions.

We aim to provide a reliable and transparent purchasing experience supported by clear product information, responsive customer service and international order fulfilment.

2. What We Do

Capilux Medical supplies products for professional, clinical and personal use through our online store and direct commercial channels.

Depending on the product and customer requirements, we support:

• Retail online sales
• Business-to-business sales
• Clinic and professional supply
• Wholesale and distributor enquiries
• International shipping
• Quotation-based commercial orders
• After-sales and product support

3. Who We Serve

Our customer base may include:

• Individual customers
• Hair transplantation clinics
• Healthcare professionals
• Medical centres
• Beauty and aesthetic professionals
• Commercial buyers
• Wholesalers and distributors
• International business partners

4. Our Product Categories

Our product portfolio is organised into key categories designed to support professional and consumer purchasing needs.

• Hair Transplant Supplies
• Medical Products
• Medical Devices
• Beauty & Cosmetics

Product availability, technical specifications and regulatory information may vary by item and destination market.

5. Our Quality Approach

Capilux Medical aims to present products with accurate specifications, clear intended-use information and relevant regulatory details where applicable.

We do not intend to make unsupported regulatory or certification claims. CE, ISO, MDR or other certification references are only presented where supported by applicable documentation.

Our Quality & Certifications page provides additional information regarding our approach to product documentation and compliance.

6. Professional-Use Products

Certain products offered through Capilux Medical may be intended for professional, clinical or specialised use.

Customers are responsible for ensuring that they are appropriately qualified or authorised to use such products where required by applicable law or professional standards.

7. International Trade

Capilux Medical supports international orders subject to product availability, destination restrictions, shipping conditions and applicable regulatory requirements.

International orders may involve customs procedures, import requirements, duties, taxes or additional documentation depending on the destination.

Our Shipping Information page explains these processes in greater detail.

8. Business & Wholesale Enquiries

Clinics, companies, distributors and professional buyers may contact us for quotations, larger-volume orders and commercial supply enquiries.

Commercial terms may vary depending on product category, order volume, destination, shipping method and other transaction-specific factors.

9. Customer Support

Our team is available to assist with:

• Product enquiries
• Order status
• Shipping information
• Payment enquiries
• Returns and refunds
• Warranty and after-sales support
• Business and wholesale quotations

10. Our Commitment

Our aim is to build long-term relationships with customers by providing clear information, responsible product presentation, dependable commercial communication and responsive support.

We continue to develop our product portfolio and international commercial network while maintaining a focus on transparent and professional service.

11. Contact Capilux Medical