Withdrawal Form
Consumers may use this form to notify Capilux Medical of a decision to withdraw from an eligible distance sales contract.
Send Withdrawal Notice To
ul. “Lachezar Stanchev” 5
Tower A, Floor 61
1756 Sofia, Bulgaria
You are not required to use this form. You may also exercise an eligible withdrawal right by sending another clear statement informing Capilux Medical of your decision to withdraw from the contract.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from an eligible contract.
I / We hereby give notice that I / We withdraw from my / our contract of sale of the following goods and/or provision of the following service:
How to Submit Your Withdrawal
You may send your withdrawal notice by email to: info@capiluxmedical.com
Your communication should clearly identify the relevant order and your decision to withdraw from the eligible contract.
Where required by applicable law, the withdrawal notice must be sent before the applicable withdrawal period expires.
Returning the Goods
After notifying Capilux Medical of an eligible withdrawal, you should follow the return instructions provided by our team.
Unless Capilux Medical has agreed to collect the goods or applicable law provides otherwise, eligible goods should be returned without undue delay and within the applicable statutory return period.
Please review our Returns & Refund Policy before sending products back.
Exceptions
Certain contracts or products may be excluded from the statutory withdrawal right where a legal exception applies.
This may include certain sealed goods unsuitable for return for health protection or hygiene reasons after being unsealed, as well as personalised or custom-made products where the legal requirements for the relevant exception are satisfied.
Need assistance?
Contact our team with your order number and withdrawal request.